This book presents a unique blend of articles which combines both conceptual and practical concerns related to devising and implementing sustainable Knowledge Management systems and solutions in contemporary global organizations. The book's contributors are among the leading thinkers and practitioners in this growing field. The seamless synthesis of the human, organizational, and technological dimensions of Knowledge Management makes this book a definitive guide for academics and practising managers alike.

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January 26, 2015
Knowledge Management is a whole lifecycle-wide process
in that it is relevant to all lifecycle sectors and hence is
referenced throughout ITIL from the perspective of each
publication. It is dealt with to some degree within other
ITIL publications but this chapter sets out the basic
concept, from a Service Transition focus.