Do people describe you as a good listener? Every skilled listener is a master at asking the right questions of the right people. The rules for active listening are changing rapidly with the advance of technology. This book is a handy business communication resource to listen effectively, communicate tactfully, and sell confidently in a global economy. This series of quick tips is a credible guide to decisive communication, while also serving as a perfect resource for mobile, social media and digital communications on the go. Learn to ask questions skillfully to your advantage. Excellent listening skills are a key factor in closing big sales, and this resource for salespeople will take the guesswork out of how to really hear your customers.